Personal invitation

Digital Retail
Experience Lab

Retail is no longer online or offline. It’s connected.

October 26–29, 2026  ·  Via Tortona, 19, Milan

Inside a contemporary concept store at the Digital Retail Experience Lab
Physical retailDigital ecosystem

Retail is no longer
a place.
It’s an ecosystem.

The Digital Retail Experience Lab is a space to see, touch and experience how the physical store can become part of a connected digital ecosystem.

Commerce, stores, data, technology and people come together in one experience.

01 — Experience

October 26–29

Experience the Digital
Retail Experience Lab

A one-hour appointment to explore connected retail and O2O strategies firsthand.

1 hourBy appointmentMilan
02 — Workshop + Eye Opening

October 29 · 6:00 PM

Retail.
Connected Commerce.
O2O.

A chance to exchange ideas and look beyond the divide between online and offline, and understand how retail is changing.

29.10.20266:00 PMMilan
How it works
01

Choose

Choose the Experience, the Workshop or both.

02

Book

If you choose the Experience, select your date and time.

03

Experience

Receive your confirmation and personal QR code.

Before we meet

Before we meet, take a moment to think about what you’d like to explore.

Which aspect of your retail business would you like to discuss? What challenge would you like to explore during the Experience?

The following questions are a chance to come to our meeting with a few ideas already in mind.

Before we meet

Which area would you like to explore during the Experience?

Shopify POS and omnichannel
Kiosks and self-service
CRM, loyalty and customer engagement
Order Management, Click & Collect and order management
In-store tax compliance and regulations

What is the main challenge your company is facing in retail today?

Connect online, stores and every touchpoint
Integrate business systems (ERP, OMS, BI, etc.)
Improve customer experience, CRM and loyalty
Manage data, products and information more effectively
Simplify in-store tax compliance and regulations
Optimize in-store processes and operations

What would you like to take away from this Experience?

Practical ideas to improve my retail business
Understand which technologies can address my needs
Discuss a project we're considering
Discover new solutions and use cases
Learn how to better integrate our existing systems
Registration

Take part in the Digital Retail Experience Lab

01 — How would you like to take part?
Shopify main sponsor · Partner: Splio, OpenFiskal, Fiskaly
Under the patronage ofRetail Institute Italy